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Article Title:
IMPORTANCE OF TOTAL QUALITY MANAGEMENT (TQM) OR CONTINUOUS IMPROVEMENT SYSTEM (CIS) IN AN EDUCATION SECTOR AND ITS IMPLEMENTATION FRAMEWORK TOWARDS SUSTAINABLE INTERNATIONAL DEVELOPMENT
| Abstract: Sustainable international development (SID) is a kind of international development that meets the needs of the present without compromising the ability, efficiency and values of future generations to meet their own needs. The objectives of the study are (i) to conduct action-based and field research on Total Quality Management (TQM) or Continuous Improvement System (CIS) in order to present QM ideas on education, (ii) to identify quality compliance requirements (QCRs) for an educational sector adherence to established standards based on an educational research conducted on quality circles (QCs) duly launched in twelve educational institutions in south India and (iii) to promote sustainable policy recommendation so as to strengthen quality educational services.TQM processes are divided into four sequential categories such as plan, do, check, and act (PDCA cycle) for continuous process improvement. In the planning phase, educationalists define the problem to be addressed, collect relevant data, and ascertain the root cause of the academic problem; in the doing phase, educationalists develop and implement a comprehensive solution , and decide upon a measurement to gauge its effectiveness and efficiency ; in the checking phase , educationalists confirm the result through before-and–after data comparison; in the acting phase, educationalists document their results , inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle.It is concluded that TQM as a management approach of an educational institution centered on quality, based on the participation of all its members and aiming at long term success through beneficiary satisfaction and benefits to all members of the institution and society. TQM in an educational sector is based on quality management from the beneficiary’s point of view. This action-based and field research on TQM can promote sustainable policy recommendation to strengthen quality educational services in an educational sector. In the present article, importance of TQM and steps involved for implementation of framework in an education sector are discussed. |
| Keywords: Education, Management, Policy, Process, Quality, Strength, Sustainable International Development |
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